MHS Launches Advanced Issue-Tracking System
Upgrade to customer service provides speed, visibility and accountability

( FAIRFIELD, CT)Management Health Solutions ("MHS"), a leading, independent provider of supply chain optimization solutions for hospitals and healthcare systems nationwide, announced today the launch of a new state-of-the-art Web-based help desk support and issue-tracking tool. The new system gives MHS hospital customers faster issue resolution, rapid feedback and greatly enhanced visibility into the issue resolution mechanism. The system is available immediately to MHS software customers who utilize Mobile Supply Chain Software from MHS and will be released at a later date to MHS customers who utilize warehouse, inventory and data management tools.

"The new issue-tracking tool is a real-time, customer-friendly system," says William R. Grimes III, Vice President of Customer Relations for MHS. "It makes MHS even better at customer service since it allows our customers to go in at any time and view their issue and determine its status. This means our customers gain visibility and the confidence of real-time issue status and ease of ticket reporting."

When a customer enters the new system by emailing a customer support issue to MHS an issue number is instantly created and the customer immediately receives an email message confirming the claim and naming the tech support person assigned to handle the case. Subsequent steps such as change in status, change in tech support person, questions and issue resolution trigger ensuing emails.

Prior to the installation of the new system, MHS utilized older tech support software that lacked a formal tracking process. Now, existing and future customers will enjoy the highest quality customer service through an MHS investment in customer support that puts it squarely on the leading edge of tech support.

About Management Health Solutions

Reduce Cost and Improve Patient Care through customized solutions designed to Optimize the Supply Chain within Hospitals and Health Systems.

Management Health Solutions, Inc. is a premier healthcare information technology organization that provides integrated mobile supply chain software applications, content services, inventory management and professional services to hospitals and healthcare systems nationwide. The company provides hospitals with software that manages the flow of supplies from the loading dock to the point-of-use, automating reorder, PAR management, replenishment, charge capture and hundreds of other processes. Combined with our services, analytics and optimization solutions, clients gain better visibility & control of their supply chain operations. MHS's software products and services, which are package into customized solutions, are designed to optimize the supply chain resulting in increased visibility, greater control, lower cost and improved patient care.